Quality Manager
Please note that this position is filled
Our client, an association working in social services, is recognized as a key player in his field. He is currently looking for a Quality Manager for his office located a few steps from the Papineau metro station in Montreal.
Perquisite
- Strong social mission focused on community outreach;
- An evolving position with many opportunities for advancement;
- Group insurance;
- Registered Retirement Savings Plan (RRSP);
- Floater leaves and six (6) weeks’ vacation;
- Telemedicine Service;
- Flexible working hours and remote workdays.
Profile
- A minimum of five (5) years of experience in a similar role in the health and social services field;
- Thorough knowledge of quality standards and certifications specific to the field;
- Flawless written and spoken French and intermediate English;
- Strong project management skills, strong communication, writing and group mobilization skills;
- Excellent priority management, resourcefulness, leadership and customer service.
Responsibilities
- Develops, proposes and implements a continuous improvement program;
- Documents the quality assessment process and the quality gaps identified during the assessments;
- Develops and determines, in consultation with the stakeholders, the quality indicators;
- Explores and recommends the best tools and processes for quality assessment;
- Actively participates in the development of the annual budget for any project related to the improvement of service quality;
- Monitors progress and budget;
- Participates in the development of policies, programs, rules and procedures;
- In support of and in collaboration with the person in charge of education, proposes training programs that promote the achievement of quality indicators;
- Is on the lookout for best practices, both here and internationally, to meet the needs of the clientele;
- Acts as a resource person for internal member advisors;
- Carries out specific mandates and evaluates the results.
You are recognized for your ability to mobilize work teams and carry out large-scale projects? You would like to take part in the development of a department and have latitude in your duties? Send us your application today!
Want to send us your resume or get in touch with our team?