Quality Manager

Please note that this position is filled

Our client, an association working in social services, is recognized as a key player in his field. He is currently looking for a Quality Manager for his office located a few steps from the Papineau metro station in Montreal.

Full time, Permanent
Montreal, Ville-Marie


  • Strong social mission focused on community outreach;
  • An evolving position with many opportunities for advancement;
  • Group insurance;
  • Registered Retirement Savings Plan (RRSP);
  • Floater leaves and six (6) weeks’ vacation;
  • Telemedicine Service;
  • Flexible working hours and remote workdays.


  • A minimum of five (5) years of experience in a similar role in the health and social services field;
  • Thorough knowledge of quality standards and certifications specific to the field;
  • Flawless written and spoken French and intermediate English;
  • Strong project management skills, strong communication, writing and group mobilization skills;
  • Excellent priority management, resourcefulness, leadership and customer service.


  • Develops, proposes and implements a continuous improvement program;
  • Documents the quality assessment process and the quality gaps identified during the assessments;
  • Develops and determines, in consultation with the stakeholders, the quality indicators;
  • Explores and recommends the best tools and processes for quality assessment;
  • Actively participates in the development of the annual budget for any project related to the improvement of service quality;
  • Monitors progress and budget;
  • Participates in the development of policies, programs, rules and procedures;
  • In support of and in collaboration with the person in charge of education, proposes training programs that promote the achievement of quality indicators;
  • Is on the lookout for best practices, both here and internationally, to meet the needs of the clientele;
  • Acts as a resource person for internal member advisors;
  • Carries out specific mandates and evaluates the results.


You are recognized for your ability to mobilize work teams and carry out large-scale projects? You would like to take part in the development of a department and have latitude in your duties? Send us your application today!

Want to send us your resume or get in touch with our team?