Application Support Specialist

Please note that this position is filled

Our client, a five (5) year old company in the regulatory technology field, is currently seeking an Application Support Specialist to join their team based in downtown Montreal.

Full time, Permanent
Montreal, Downtown


  • Strong emphasis on innovation, creativity, personal and professional development;
  • A company focused on cooperation and that has the human being at heart;
  • Competitive salary;
  • Flexible and hybrid work schedule of 40 hours per week;
  • Group insurance paid at 90% by the employer;
  • Reimbursement of certain expenses including the purchase of office equipment;
  • New office currently under construction.


  • Minimum of one (1) year of work experience in a similar position;
  • DEC or Bachelor’s degree in computer or information technology;
  • Perfect bilingualism;
  • Perfect knowledge of Office 365 software (Zendesk, Jira, SQL are assets);
  • Proactivity, a sense of responsibility and a good ability to work in a team;
  • Excellent client-oriented communication skills.


  • Provide technical assistance by phone or email to clients using the platform and when experiencing any problems;
  • Act as the first point of contact for any software issues or problems and attempt to resolve them by establishing a priority list;
  • List the information about the problem in the Zendesk software;
  • Analyse the matter and take note of the multiple steps in resolving issues;
  • Communicate with customers to inform them of the ongoing investigation, changes and service interruptions;
  • Implement interactive methods to promote the integration and the use of the platform to the customers, etc.


Do you have a natural ability to support anyone who is having difficulty with technology? We recognize you for your exceptional customer service and your ability to solve problems? Would you like to join a company that is committed to surpassing yourself? This position is for you!

Want to send us your resume or get in touch with our team?