Customer Success Manager

Perquisite

• Strong focus on innovation, creativity, personal and professional development;
• A collaborative and open-minded company work environment;
• Competitive salary plus bonus;
• Four (4) weeks of vacation;
• Flexible and hybrid work schedul;
• Group benefits paid 90% by the employer;
• Reimbursement of certain expenses including the purchase of office equipment.

Profile

• University degree in a relevant field;
• At least five (5) years of experience in a similar position in a company working in the technology field in addition to experience in B2B (SaaS a major asset);
• Excellent knowledge of computer tools such as the Office suite and Salesforces (CRM);
• Fluently bilingual (french and english – both written and spoken);
• Patient, with an emotional intelligence developed, a great ability to communicate clearly and transparently, and to adapt to different personalities and situations;
• Proactive person who likes multitasking and is result-oriented.

Responsibilities

• Lead the onboarding process for all customers;
• Make improvements to the onboarding program based on customers feedback;
• Act as a point of contact for all questions, issues, inquiries, and provide support to customers;
• Propose new services or products to existing customers in collaboration with other departments;
• Lead the referral program and develop case studies;
• Be aware of trends, and monitor and track competitors’ activities;
• Produce various weekly reports and stay on top of the objectives established by the company.

You want to participate in the growth of a company? You are committed to providing a great customer experience and are solution-oriented? What are you waiting for?